Terms of Service

1. Description of the Service

ooviie is an AI-powered business management platform for appointment-based businesses. The Service may include online booking, calendar and appointment management, client records, point of sale and payment records, automated and AI-assisted messaging across SMS, web chat, Facebook Messenger and Instagram, marketing tools, reporting, and related features. Features may change, be added, or be removed over time.

2. Accounts

You must provide accurate account information and keep it current. You are responsible for all activity under your account and for maintaining the confidentiality of your login credentials. You must promptly notify us at hello@ooviie.com of any unauthorized use. You are responsible for the conduct of the staff and team members you invite to your workspace.

3. Acceptable use

You agree not to use the Service to:

• violate any law, regulation, or third-party right;
• send unsolicited, deceptive, harassing, or unlawful messages;
• upload malicious code or attempt to disrupt, probe, or gain unauthorized access to the Service;
• reverse engineer, resell, or white-label the Service except as expressly permitted in writing;
• use the Service to store or transmit data you are not lawfully permitted to process.

We may suspend or terminate access for violations of these Terms, for security reasons, or where required by a third-party platform or provider.

4. Your data and your clients

You retain ownership of the business and client data you submit to the Service. You grant ooviie a limited license to host, process, and transmit that data solely to operate and improve the Service for you. You are responsible for having a lawful basis to collect and process your clients' information, for providing your own privacy disclosures to your clients, and for honoring their requests. Our handling of personal data is described in the Privacy Policy.

5. Subscriptions and billing

Paid plans, usage-based charges (such as messaging or voice usage), and any applicable taxes are billed according to the plan and pricing presented at the time of purchase. Unless stated otherwise, subscriptions renew automatically for successive terms until cancelled, and fees are non-refundable except where required by law. We may change pricing on prospective notice. Payments are processed by third-party payment processors; your use of those services is subject to their terms.

6. Messaging compliance

You are solely responsible for complying with all laws and platform policies that apply to the messages sent through your account, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM, CTIA and carrier messaging guidelines, applicable state and international privacy and consent laws, and the policies of the platforms you connect — including the Meta Platform Terms, Messenger Platform Policy, and Instagram Messaging policies (such as the 24-hour standard messaging window). You must obtain and maintain appropriate consent from recipients, honor opt-out requests promptly, and accurately identify your business. We may suspend messaging features if we reasonably believe your use creates legal, security, or platform-compliance risk.

7. AI features

The Service includes AI-generated content, including automated replies and a virtual receptionist. AI output may be inaccurate or incomplete and is provided as an aid, not as professional advice. You are responsible for reviewing and configuring AI behavior for your business and for any communications sent on your behalf.

8. Third-party services

The Service integrates with third parties such as Meta Platforms, SMS and voice providers, payment processors, email providers, and AI providers. We are not responsible for third-party services, their availability, or their acts and omissions. Your use of an integration may be subject to that provider's terms.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY MESSAGE WILL BE DELIVERED.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OOVIIE LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO THE SERVICE. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID TO US FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

11. Indemnification

You will defend, indemnify, and hold harmless ooviie LLC from any claims, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from your use of the Service, your data, or your violation of these Terms or applicable law, including messaging and privacy laws.

12. Term and termination

You may stop using the Service at any time and cancel through your account or by contacting us. We may terminate or suspend the Service for material breach, non-payment, or legal or security reasons. On termination, your right to use the Service ends; we will make your data available for a reasonable period on request, after which it may be deleted as described in the Privacy Policy.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be posted on this page with a new effective date. Continued use of the Service after changes take effect constitutes acceptance.

14. Governing law

These Terms are governed by the laws of the State of Georgia, USA, without regard to conflict-of-laws rules. The exclusive venue for any dispute is the state or federal courts located in Georgia, USA, and you consent to their jurisdiction.

15. Contact

ooviie LLC — hello@ooviie.com